Ordering Repeat Medication
The practice runs a ‘repeat prescription system’ which allows some patients to have regular medication without seeing the doctor each time. Your doctor will decide if you should have your medication issued on repeat and will advise you over what period of time this should continue.
Your medication will need to be reviewed regularly with your clinician. When due for such a check, a message will be attached to your prescription inviting you to make an appointment to see your doctor. Please respond to this message as further repeats will not be available until you have had this review.
Patients can still request medication which they may have been prescribed beforehand but has not been pre-agreed with your doctor as being available on repeat. This kind of request
will need to be reviewed by a GP before being processed. Due to this reason, the process takes longer and therefore patients are advised to bear this in mind when ordering to allow adequate
How to order your repeat medication
Ordering your repeat medication is simple, but please note that for your safety we cannot accept requests in any other format other than those below. We regret that we cannot process verbal requests for medication at the Reception desk or requests made over the telephone. Please allow us two working days to process your request for medication which is on repeat and five working days to process requests for ongoing medication which has not been agreed as repeat by your GP. As a guide, repeat medication will appear on your prescription counterfoil. Patients are advised to order medication well in advance of running out.
To order your repeat prescription please use one of the following methods:
Patient Access On-Line Service
Perhaps the easiest and safest way to order your repeat medication is through Patient Access. This service provides you with a list of medication currently on repeat and can send your request direct to our clinical system. There is also the option of leaving a message for the doctor to let them know how you are getting on or to ask for a change in dose/frequency etc. Don't forget to say where you want to collect your prescription from in this handy comments box, otherwise your script will be placed in Reception for collection at the Surgery.
For more information on how to access this service and to register for your personal log-in please e-mail Reception at firstname.lastname@example.org
Patients who are registered for Patient Access (formerly Emis Access) can log in here
As we have recently changed our computer system, please ensure that you are using the correct link. Patients who have already registered, need not do so again but will be required to choose a new password. Please see Reception if you require any further information.
Using the Prescription Counterfoil
Each time a prescription is issued to you, a counterfoil is printed by your Pharmacist which lists all the medications you currently have on repeat. Tick the medications
that you require and either hand the counterfoil to the surgery staff, or deposit it at the prescription collection box at the reception counter. If the Surgery is closed a secure letterbox is
situated next to the front door and this will be dealt with upon the next working day.
You may alternatively post the completed counterfoil to us with a stamped, self-addressed envelope should you require the prescription to be posted back to you.
PLEASE CHECK THE ITEMS CAREFULLY TO ENSURE THEY ARE CORRECT. You may add in writing any special requests for medication, such as medication which you may have been prescribed before but have not been authorised for repeat by your GP. Please note that requests for medication such as this take extra time to process as your GP will have to review if they are happy to prescribe the medication.
Prescriptions can be collected from the Surgery, but we are encouraging patients to make full use of our Electronic Prescription Service, which will send the prescription request to a pharmacy of your choice. Patients wishing to use this service will be required to 'nominate' a pharmacy. Please see here for more information.
If you prefer you may handwrite a request via a letter to your GP. This can be a short memo or a longer more informative request to suit you, however it must contain your name, date of birth, address, the name of the drug, the dosage you require and if you would like to collect it at the Surgery or the name of the local pharmacy where you would like it to be delivered. Please note that if you are ordering medication which has not be pre-agreed as a repeat drug by your doctor your request will need to be clinically reviewed by a GP. This can take up to five working days to process so please order your medication well in advance. Repeat prescriptions, which have been pre-agreed with your clinician, will be processed in two working days as usual.
Sending your Repeat Request by E-mail
If you have a secure e-mail address you may wish to send an e-mail your repeat medication request to our Reception team.
As a minimum your message should include your name, date of birth, address, the name of the medication you wish to order, the dosage and where you would like to collect your prescription from. You will be sent a reply confirming receipt of your e-mail from Reception. Please contact us on 01249 821831 if you have not received a response. Alternatively you can use the e-mail form below: