Emergency and Out of Hours Services

The below provides details of who to contact if you need clinical advice or care urgently or as an emergency

999 - Emergency Services

If you are in a situation where you feel you need urgent medical care, i.e a paramedic, you must call 999 and ask for the Ambulance service. 


A 999 call should only be made in a genuine emergency. To ensure seriously ill and injured patients are treated as quickly as possible, people whose call is not serious should consider other healthcare options rather than calling 999.


Always call 999 if someone is seriously ill or injured, and their life is at risk. Once you are connected to an ambulance 999 operator or call handler, they will ask you a series of questions to establish what is wrong. This will allow them to determine the most appropriate response as quickly as possible.


Do not hang up - Wait for a response from the ambulance control room as they might have further questions for you. The person who handles your call will let you know when they have all the information they need. You might also be instructed on how to give first aid until the ambulance arrives.

NHS 111

If you need medical help fast but it is not a life threatening emergency you can call NHS 111 by dialing 111 on your telephone keypad. NHS 111 is a fast and easy way to get the right help, whatever the time and also co-ordinate patient care when the surgery is closed. 


NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.


You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you can't wait to see your GP
  • you need health information or reassurance about what to do next

More information about how NHS 111 can help you can be found here

Out of Hours Care

Beversbrook Medical Centre is open from 8.00 am - 6.30 am Monday to Friday but you may need medical attention outside of these hours.  Our out of hours services is covered by Medvivo and they can be accessed by calling NHS 111.  More information about Medvivo can be found here.  NHS 111 will triage your call and if appropriate will arrange for a trained clinician or GP to contact you or arrange a home visit.  A summary of the care provided to you from the Out of Hours Service by Medvivo is sent to the Practice to form part of your Patient Record.

Out of Area Patients

If you are registered as an out of area patient it is important to note that Beversbrook Medical Centre is only responsible for dealing with your routine care and you are expected to travel to us for this. 


If you develop an urgent illness or injury at home which means that attending the GP Surgery as normal would not be appropriate you will need to arrange care through NHS 111.  This will be provided by a more local healthcare provider to your home address.


It is always advisable to contact us here at the Practice in the first instance.  If we determine that you need access to services locally to where you live we will ask you to contact NHS 111.  We will not do this on your behalf as they will need to ask you questions about your symptoms, in order to arrange appropriate care.

In these circumstances NHS 111 will direct you to the local services that has been established by NHS England for patients such as you.  This local service could be a GP Practice close to your home, the local walk-in or urgent care centre, A&E or minor injuries unit.


The local service will then decide if you can attend for an irgent face to face appointment with a healthcare professional or if a home visit is needed, this will be based on your individual circumstances and health needs.


Patients who are registered as Out of Area patients can still access the Out of Hours Service via NHS 111 as usual, but care will be arranged with your local OOH provider accordingly and this may not be Medvivo.  NHS 111 will triage your call appropriately in this instance.


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